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1
Introduction to the Course
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Welcome and introduction to the course
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2
Module 1 - How to develop effective communication skills
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Why listening is an important part of communication
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Active Listening Skills (Worksheet)
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3
Module 2 -There's More to Communication Than Words
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Communicating is more than just words (worksheet)
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4
Module 4 - How to successfully deal with new experiences
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New people new places
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Meeting new people and attending new events
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5
Module 5 - Successfully manage difficult conversations without conflict
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Tips on how to tackle that tricky conversation
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How to tackle a difficult conversation and achieve a positive outcome
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6
And finally......................
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A final message from me
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A Special Thank You
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Your thoughts on the course
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Communication is the way in which we connect with each other
Problems so often arise when people mis-communicate or fail to communicate at all.
- It can lead to misunderstandings
- Unnecessary arguments
- Breakdown in relationships
The aim of this Course is to help people with techniques that encourage more effective communication in all situations, whether in a work/business scenario or in your personal life.
Most of the techniques can be used in all situations, which has to be a bonus.
Each module looks at the different aspects of communicating. Its broken down into bite-sized chunks, that you can take in your own time and at your own speed.
By practicing the exercises, not only will it improve the way in which you communicate with others, but it will also improve your relationships.
Wendy